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Frequent Asked Questions

Find Software key
How to activate Screenpresso PRO?
How to deploy Screenpresso?
Built-in Editor
2
How to copy a drawing element in the editor?
What are the .presso files?
Others
Installation
10
How to deploy Screenpresso?
How to activate Screenpresso PRO?
Licensing
How to configure Linear integration with Screenpresso?
How to uninstall Screenpresso?
How to install Screenpresso?
How to update to the latest version of Screenpresso?
Licensing
39
How many licenses do I need?
Upgrades
Can I use the free version at the office?
How to transfer a license?
Is payment secured?
Upgrades
How to retrieve my activation key/license key?
How long does it take to get the license?
What are the minimum system requirements?
Others
What is the update policy?
Upgrades
How to activate Screenpresso PRO?
Installation
Can I order using a purchase order?
Upgrades
Others
9
When does Screenpresso connect to the Internet?
Which folders are used?
Memory usage?
What are the minimum system requirements?
Licensing
Is Apple Mac OS X supported?
What are the .presso files?
Built-in Editor
Screenshot
6
Can I change ‘PrintScreen’ shortcut key?
Why my screen turns BLACK when I start a screen capture?
Troubleshooting
Why my screen capture is overly bright?
Troubleshooting
How to change default image’s definition (DPI)?
Windows' snipping tool stealing Print Screen key shortcut
Troubleshooting
Scaling issue
Troubleshooting
Troubleshooting
12
Recorded sound is garbled?
Video capture
Screenpresso does not start with windows
Error with {F447B69E-1884-4A7E-8055-346F74D6EDB3}?
Video capture
Why shortcut [print screen] key does not always work?
Screenpresso crashes at startup, what should I do?
The request was aborted: Could not create a SSL/TLS secured channel
Issue under Windows N
What are the installed .NET versions?
Why my screen turns BLACK when I start a screen capture?
Screenshot
Why my screen capture is overly bright?
Screenshot
Windows' snipping tool stealing Print Screen key shortcut
Screenshot
Scaling issue
Screenshot
Upgrades
13
How many licenses do I need?
Licensing
Is payment secured?
Licensing
What is the update policy?
Licensing
Can I order using a purchase order?
Licensing
support.categories.upgrades
3
Video capture
4
Why is the screen dimmed outside of the recording area ?
Recorded sound is garbled?
Troubleshooting
Can I record a movie?
Error with {F447B69E-1884-4A7E-8055-346F74D6EDB3}?
Troubleshooting
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