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Frequent Asked Questions

Find Software key
How to activate Screenpresso PRO?
How to deploy Screenpresso?
Built-in Editor
1
How to copy a drawing element in the editor?
Installation
9
How to install Screenpresso?
How to activate Screenpresso PRO?
Licensing
How to uninstall Screenpresso?
How to deploy Screenpresso?
How to update to the latest version of Screenpresso?
Licensing
39
Can I use the free version at the office?
How to retrieve my activation key/license key?
How to transfer a license?
How many licenses do I need?
Upgrades
Can I order using a purchase order?
Upgrades
How long does it take to get the license?
What are the minimum system requirements?
Others
What is the update policy?
Upgrades
How to activate Screenpresso PRO?
Installation
Is payment secured?
Upgrades
Others
8
When does Screenpresso connect to the Internet?
Which folders are used?
Is Apple Mac OS X supported?
Memory usage?
What are the minimum system requirements?
Licensing
Screenshot
5
Can I change ‘PrintScreen’ shortcut key?
Why my screen turns BLACK when I start a screen capture?
Troubleshooting
How to change default image’s definition (DPI)?
Scaling issue
Windows' snipping tool stealing Print Screen key shortcut
Troubleshooting
7
Screenpresso crashes at startup, what should I do?
The request was aborted: Could not create a SSL/TLS secured channel
Screenpresso does not start with windows
Why shortcut [print screen] key does not always work?
Issue under Windows N
What are the installed .NET versions?
Why my screen turns BLACK when I start a screen capture?
Screenshot
Upgrades
13
How many licenses do I need?
Licensing
Can I order using a purchase order?
Licensing
What is the update policy?
Licensing
Is payment secured?
Licensing
support.categories.upgrades
3
Video capture
4
Why is the screen dimmed outside of the recording area ?
Can I record a movie?
Recorded sound is garbled?
Error with {F447B69E-1884-4A7E-8055-346F74D6EDB3}?
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