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Frequent Asked Questions

Find Software key
How to activate Screenpresso PRO?
How to deploy Screenpresso?
Built-in Editor
1
How to copy a drawing element in the editor?
Installation
9
How to activate Screenpresso PRO?
Licensing
How to install Screenpresso?
How to uninstall Screenpresso?
How to update to the latest version of Screenpresso?
How to deploy Screenpresso?
Licensing
39
Can I use the free version at the office?
Is payment secured?
Upgrades
How many licenses do I need?
Upgrades
How to transfer a license?
How to retrieve my activation key/license key?
Can I order using a purchase order?
Upgrades
How long does it take to get the license?
What is the update policy?
Upgrades
What are the minimum system requirements?
Others
How to activate Screenpresso PRO?
Installation
Others
8
When does Screenpresso connect to the Internet?
Memory usage?
Which folders are used?
Is Apple Mac OS X supported?
What are the minimum system requirements?
Licensing
Screenshot
5
Why my screen turns BLACK when I start a screen capture?
Troubleshooting
How to change default image’s definition (DPI)?
Can I change ‘PrintScreen’ shortcut key?
Scaling issue
Windows' snipping tool stealing Print Screen key shortcut
Troubleshooting
7
Screenpresso crashes at startup, what should I do?
What are the installed .NET versions?
Screenpresso does not start with windows
The request was aborted: Could not create a SSL/TLS secured channel
Issue under Windows N
Why shortcut [print screen] key does not always work?
Why my screen turns BLACK when I start a screen capture?
Screenshot
Upgrades
13
Is payment secured?
Licensing
How many licenses do I need?
Licensing
Can I order using a purchase order?
Licensing
What is the update policy?
Licensing
support.categories.upgrades
3
Video capture
4
Why is the screen dimmed outside of the recording area ?
Error with {F447B69E-1884-4A7E-8055-346F74D6EDB3}?
Can I record a movie?
Recorded sound is garbled?
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